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Customer Reviews

Excellent experience dealing with Sam from Service Pro. Pricing for our new AC system was the lowest amongst all the quotes we received and work was done well. Sam is very thorough and takes pride in his work. Pleasure to do business with a locally owned business who is honest and won't try to rip you off. We will definitely use them for future projects in our house. Thanks Sam!

thumb Shailesh Thadani
June 20, 2018

What a fantastic experience! I've dealt with many supposed "experts" in my time but with Service Pro, they were fast, courteous, had the knowledge and experience to get my heating system fixed quickly! Thank you very much!

thumb Nataliya Butgusaim
January 3, 2018

This is a great company,Great prices,Great work and cleaned up so good it was like they were never here,House is cool and cozy and looks great.

thumb Kenny Graham (Bfloking22)
June 17, 2021

Sam is a true professional ! Quality , Clean workmanship. Sam takes great pride in what he installs . Furnace is only as good as the installer . Would highly recommend!!!

thumb William Hourigan
November 17, 2018

I found a bend on the supply line of my AC unit. A friend recommended Sam. I called Sam and he was in the area and he was at my house in 15 minutes. Sam was very professional. After checking the line he determined the bend was okay and checked the AC unit to ensure it was working properly. Just nice to know there are honest people like Sam who care for the customer.

thumb David Swanick
August 14, 2018

Technician was on time and friendly. I was afraid someone would lie about repairs and charge me an eye. He was honest and repaired my AC right away. He gave us some great advice on filters and cleaning our unit. I will 100% do business with this company again and recommend them to anyone needing help.

thumb Venjegol Odin
July 1, 2021

I can't say enough good things about Sam and his business. Answered the phone before they opened for business. Took the time to talk to me about the situation. Gave me a time he would arrive. SHOWED UP ON TIME!!! Listened to what I thought it was. Correctly diagnosed the problem (boy, was I was so wrong). Fixed it...quickly too. The price...FAIR. Explained what may have caused the problem. Talked with me about what I could do better about my heating situation and to better protect my family against carbon monoxide. Sam, thank you so much for making us a priority today. It's great to know, "I got a guy."

thumb Jeff Orlowski
April 6, 2018

Excellent company. Fast and friendly and highly affordable service. Heating unit died in apartment. They were there immediately and proposed best options fully explaining and answering all questions. Highly recommend and will be using in the future. Thank you for making an annoying situation easier to deal with!!!!!!!

thumb Row Briggs
February 23, 2018

They came and did a wonderful job installing a new A/C system in my home. I highly recommend this company.

thumb Dale Radder
August 12, 2018

Sam, the owner of Service Pro, did an outstanding job of installing a new energy efficient Payne furnace, air cleaner and humidifier, and a ernergy efficient 3/4 ton Payne AC Unit in my Town of Tonawanda home. The furnace was installed in February 2018, and the AC unit was installed in May 2018, because it had to be installed when the back yard was dry. Sam and his workers were efficient and a pleasure to work with. Sam was very punctual, and all aspects of the job were clearly explained. Sam answered all my questions. Sam's workers cleaned up my basement after installing the furnace. Sam gave me clear instructions for registering my new furnace and AC unit. With the new furnace my heating costs were reduced by 25 percent. Importantly Sam's price was $2,400 less than the other 2 heating companies that bid on my job. Since Service Pro does not engage in costly TV, Radio and newspaper ads, the savings are passed along to the customers. I strongly recommend Sam and Service Pro for your new furnace and AC unit.

thumb Thomas Kobus
May 17, 2018